Management of indigenous Oil Marketing Company (OMC), Radiance Petroleum Limited (RPL), has dispelled claims that its Kasoa Nyanyano Branch has sold unclean fuel to some Taxi drivers.Nonetheless, the management of the company has launched investigations into the matter.
It has taken samples of the product and reported the case to its Bulk Distribution Company and the National Petroleum Authority (NPA).It has also intensified its security, monitoring and surveillance at all its 37 branches across the country to offer the best of services to customers.
General Manager of the company, Joseph Addae, told the media that “we are committed to our mission of providing the best fuel to our customers in ways that are compliant, profitable, reliable, safe and socially responsible. Customer service is paramount to our operation and nothing is more important to us than a satisfied customer. We ensure we sell quality products and offer the right service to all who patronize our stations.
“Even though this is a complaint at only one of our stations, we have taken precautionary measure to ensure all our station never record such complaints.”
The company has been in existence for five years.Since the inception of the deregulation exercise, Radiance Petroleum is among OMCs selling the cheapest and safest fuel in the country.
Radiance Petroleum Ltd (RPL) has been operating in the downstream petroleum sector since March 2013.It said customers should expect enhanced service delivery in line with safety.
Managing Director of the Company, Emmanuel Pobee, explained that the first five years of operations have been a learning curve for the company to understand the business, its customers and what pertains in the industry.
“I will not say the first five years have been easy, but I believe it has helped us learn a lot to help us improve going forward,” he said.